Join us for office hours !

Support Requests

Comments on and closes issues labeled as support requests.
Screenshot of Support Requests app






August 24, 2020

Used By

Homebrew mui-org ReactTraining gulpjs kivy wix NativeScript getredash jupyterhub CachetHQ

A GitHub App that comments on and closes issues labeled as support requests.


  1. Install the GitHub App for the intended repositories
  2. Create .github/support.yml based on the template below
  3. Start labeling issues as support requests

If possible, install the app only for select repositories. Do not leave the All repositories option selected, unless you intend to use the app for all current and future repositories.


Create .github/support.yml in the default branch to enable the app, or add it at the same file path to a repository named .github. The file can be empty, or it can override any of these default settings:

# Configuration for Support Requests -

# Label used to mark issues as support requests
supportLabel: support

# Comment to post on issues marked as support requests, `{issue-author}` is an
# optional placeholder. Set to `false` to disable
supportComment: >
  :wave: @{issue-author}, we use the issue tracker exclusively for bug reports
  and feature requests. However, this issue appears to be a support request.
  Please use our support channels to get help with the project.

# Close issues marked as support requests
close: true

# Lock issues marked as support requests
lock: false

# Assign `off-topic` as the reason for locking. Set to `false` to disable
setLockReason: true

# Repository to extend settings from
# _extends: repo

Supporting the Project

The continued development of Support Requests is made possible thanks to the support of awesome backers. If you'd like to join them, please consider contributing with Patreon.

Get occasional updates on new apps & features.


with by the Probot community

Code licensed ISC Docs licensed CC-BY-4.0